Terms of service

Last updated: September 2026

These Terms of Service (the Terms) govern access to and use of Pragma (pragma.pm and app.pragma.pm), a SaaS product operated by DappIT, trading as Pragma.

Company details:

Full publisher information is in the imprint.

1. Who these Terms apply to

These Terms apply to:

• the organization, company, or other legal entity that creates or controls a Pragma workspace;
• the individual creating the account on behalf of that organization;
• invited users, administrators, and other authorized users of the workspace.

Unless expressly agreed otherwise, Pragma is intended for professional and business use. It is not primarily intended for consumers.

If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization.

2. The Service

Pragma is a B2B SaaS product for managing project-related work and information, including projects, tasks, issues, requirements, deliverables, plans, phases, workflows, tags, comments, file attachments, AI prompts and responses, and webhook configurations.

We may improve, change, add, or remove features over time. We will not materially reduce the core functionality of paid plans during a paid subscription period without reasonable notice, except where required for security, legal, operational, or abuse-prevention reasons.

3. Accounts, organizations, and users

Users must provide accurate account information and keep their credentials secure.

The organization owner and administrators are responsible for:

• inviting and removing users;
• assigning roles and permissions;
• ensuring that users comply with these Terms;
• controlling what customer content is added to the workspace;
• exporting or deleting workspace data where required.

You must notify us promptly if you suspect unauthorized access to your account or workspace.

4. Plans and subscriptions

Pragma currently offers the following plans:

Plan limits are described on the pricing page.

The Starter plan is free of charge and does not require a payment method. There is no time-limited trial of the paid plans.

All prices are exclusive of VAT and any other applicable taxes. Paddle calculates, collects, and remits applicable taxes at checkout based on your billing location.

Paid subscriptions renew automatically unless cancelled before renewal. Monthly subscriptions renew on a 30-day billing period unless Paddle or the checkout flow states otherwise.

5. Paddle as Merchant of Record

The order process is conducted by Paddle. Paddle is the Merchant of Record for purchases of paid Pragma subscriptions and handles payment processing, tax handling, receipts, chargebacks, purchase-related customer-service inquiries, and refund processing.

When you purchase a paid subscription, you are purchasing through Paddle under Paddle's buyer terms and refund policy. Your access to the Pragma application itself is provided by DappIT under these Terms.

You should contact Paddle for payment, invoice, tax, chargeback, and refund matters. You should contact us for product access, technical support, account, security, and data-protection matters.

6. Subscription changes and billing lifecycle

Upgrades take effect immediately and may be prorated by Paddle.

Downgrades take effect at the next billing period. If a workspace exceeds the limits of the lower plan, the organization will have a 14-day grace period to reduce usage. After the grace period, some create or update operations may be blocked until usage is brought within plan limits or the subscription is upgraded.

On Team and Business, work items created above the plan's included quota are billed as overage: €10 per started block of 1,000 additional work items on Team, and €50 per started block of 10,000 additional work items on Business. Overage is assessed on the work-item count at the end of each billing period and charged with the next invoice. Overage is capped at twice the included quota; beyond that cap, creating work items is paused until usage is reduced or the subscription is upgraded. Starter has no overage and stays a hard cap. Enterprise is unlimited.

If the payment provider reports a subscription as past due, the subscription enters a grace period of up to 14 days. During the grace period, reading, updating, exporting, and deleting remain available, but creation of new resources is blocked. If the issue is not resolved before the grace period ends, creating and updating are blocked while reading, exporting, and deleting remain available. Deletion of customer content is governed by sections 7 and 16.

7. Cancellation and access after cancellation

You may cancel a subscription through the billing section of the application or through Paddle's buyer tools.

Unless stated otherwise at checkout or required by law, cancellation prevents future renewals but does not automatically refund the current billing period.

After cancellation:

• access continues until the end of the current paid period;
• the workspace then becomes read-only;
• the organization has a 30-day read-only export window;
• after that window, customer content may be permanently deleted.

It is the customer's responsibility to export customer content before the export window expires.

8. Customer content

Customer content means the data, files, metadata, text, comments, projects, manageables, tasks, issues, requirements, deliverables, plans, phases, workflows, tags, AI prompts and responses, webhook configurations, and other material submitted to or created in Pragma by or on behalf of a customer.

The customer owns customer content. We do not claim ownership of it.

You grant us a non-exclusive, worldwide, royalty-free license to host, store, copy, display, index, back up, process, transmit, and otherwise use customer content solely as necessary to:

• provide and operate the Service;
• secure, maintain, troubleshoot, and support the Service;
• create search indexes and embeddings;
• operate retrieval-augmented generation and assistant features;
• perform backups and disaster recovery;
• comply with legal obligations.

You are responsible for ensuring that you have the rights and permissions necessary to upload, process, and share customer content through the Service.

9. Personal data and confidential business data in customer content

Customer content may contain personal data and confidential business data. You are responsible for deciding what customer content is added to the Service and for ensuring that such use complies with applicable law and your own obligations to third parties.

Unless expressly agreed in writing, you must not use the Service to process special-category personal data, highly sensitive regulated data, health data, payment card data, government identifiers, or other data requiring heightened legal or security controls.

Our processing of personal data is described in the privacy policy and, where applicable, in a Data Processing Addendum.

10. AI features

Pragma may include AI-assisted features, including embedding-based retrieval, RAG queries, and assistant interactions using Google AI / Gemini.

You are responsible for the prompts, inputs, and customer content you submit to AI features. AI outputs may be inaccurate, incomplete, or unsuitable for your use case. You should review outputs before relying on them.

AI features are subject to monthly usage quotas, including embedding query quotas. Prohibited-content generation and abuse of AI features are not allowed.

Customer content, prompts, and outputs are not used to train third-party AI models.

11. Acceptable use

You must not use the Service to:

• violate applicable law or third-party rights;
• upload or distribute malware;
• send spam or abusive communications;
• process or distribute illegal content, CSAM, malware, or IP-infringing content;
• bypass quotas, rate limits, billing limits, or security controls;
• scrape the Service except through documented APIs;
• develop or train a directly competing service using non-public parts of the Service;
• reverse engineer the Service, except where applicable law allows this for interoperability;
• interfere with the operation, security, or integrity of the Service;
• attempt unauthorized access to other customers' data or systems.

Security testing requires prior written authorization from security@dappit.fr.

12. API and rate limits

We apply rate limits to the API to protect the Service. They do not vary by subscription.

We may enforce, change, or temporarily reduce rate limits to protect the Service, other customers, or infrastructure stability.

13. Support

Support is provided by email at support@dappit.fr and through in-app bug reports.

Support is provided on a best-effort basis during CET business hours, Monday to Friday. No formal response-time SLA applies unless expressly agreed in an Enterprise contract.

Self-serve onboarding applies to standard plans. Enterprise onboarding and custom work require a separate agreement or statement of work.

14. Availability, maintenance, and backups

We do not provide a formal uptime SLA for self-serve plans.

Maintenance will be announced in advance where reasonably possible and scheduled outside CET business hours where practical.

Backups are managed through Couchbase Capella with 30-day rolling encrypted backups. Backup availability does not guarantee restoration of every item or every point in time.

15. Suspension and termination

We may suspend or restrict access if:

• payment fails and the grace period expires;
• the workspace exceeds plan limits and the over-limit grace period expires;
• the Service is used in violation of these Terms;
• we reasonably believe continued access creates a security, legal, operational, or abuse risk;
• required by law or by a competent authority.

Where reasonably possible, we will provide notice and an opportunity to resolve the issue. We may act immediately where necessary to protect the Service, customers, or third parties.

16. Data export and deletion

Customers can export organization data as JSON, including projects, manageables, comments, and attachment URLs.

After cancellation, the organization has a 30-day read-only export window. After the export window, customer content may be permanently deleted.

Deleted account data is hard-deleted without soft-delete unless legal, security, billing, or backup-retention obligations require temporary retention.

17. Third-party services

The Service depends on third-party providers, including hosting, database, email, identity, monitoring, analytics, payment, and AI providers. A current list is provided in the processors section of the privacy policy.

We are not responsible for third-party services outside our reasonable control, but we take reasonable steps to select and manage providers appropriate for the Service.

18. Warranties and disclaimers

The Service is provided on an "as is" and "as available" basis, except as expressly stated in these Terms or required by law.

We do not warrant that the Service will be uninterrupted, error-free, secure against every possible threat, or suitable for every specific business purpose.

You are responsible for evaluating whether the Service is appropriate for your intended use and for maintaining your own business continuity, export, and backup practices where necessary.

19. Liability

To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages.

To the maximum extent permitted by applicable law, our aggregate liability for claims relating to the Service will not exceed the amounts paid for the Service by the customer during the month preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

20. Changes to these Terms

We may update these Terms from time to time. We will update the version date and, where changes are material, provide reasonable notice through the application, email, or website.

Continued use of the Service after the effective date of updated Terms means acceptance of the updated Terms, unless applicable law requires a different process.

21. Governing law and disputes

These Terms are governed by French law.

For B2B customers, disputes are subject to the jurisdiction of the Paris commercial court, after a 30-day good-faith negotiation period.

If mandatory consumer-protection rules apply despite the B2B positioning of the Service, consumers may retain mandatory rights and court protections available under applicable law.

Consumer mediation

In accordance with Articles L. 612-1 et seq. of the French Consumer Code, any Customer qualifying as a consumer may refer a dispute with DappIT to a consumer mediator free of charge, with a view to reaching an amicable resolution.

After first submitting a written complaint to contact@pragma.pm, and if no satisfactory solution has been reached, the consumer Customer may refer the matter to:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France
Email: declarer-un-litige@cm2c.net
Website: https://www.cm2c.net/
Online submission: https://www.cm2c.net/declarer-un-litige.php

Use of mediation does not prevent the Customer from bringing proceedings before a competent court.

22. Language

These Terms may be made available in English and French. Unless prohibited by applicable law, the English version prevails in case of inconsistency.

23. Contact

• For product support: support@dappit.fr
• For security issues: security@dappit.fr
• For privacy requests: privacy@dappit.fr