Forward an email to Pragma
Every member gets a private address of their own. Forward a message to it and Pragma sorts that one message — whichever mailbox it came from, whether or not Pragma has a connection to that mailbox.
It is the email channel's own gesture, and the counterpart of a connected mailbox: a connection reads everything and Pragma decides what is relevant; forwarding says this one, and the saying is the decision.
Find your address
In Pragma, go to Settings → Mailbox → Forward an email to Pragma. The address is already there — reading it is what creates it, so there is nothing to press. It looks like:
sort+3k9m2q…@inbound.pragma.pmCopy it from the settings page rather than from here: the token is yours and the domain is the deployment's.
One address per member, per organization. If you belong to two organizations you have two addresses, and which one you forward to is how you say where the message lands.
Forward something
Forward the message from your mail client, as you would to a colleague. Within seconds it appears in Emails to review, attributed to whoever really sent it — not to you — with the original subject and date when your client quoted the headers.
If the forwarded copy carries no readable headers, Pragma says so in the message body rather than letting the wrong sender stand: the sender, the subject and the date shown are the forward's own, and the original sender is recorded as unknown.
Forwarding turns the filters off, on purpose. A forwarded message skips the automated-sender rule and the relevance check that a connected mailbox goes through. Forward a newsletter and it is sorted, because forwarding it was the judgement. That is also worth knowing before you point a mailbox rule at the address: everything the rule sends will be sorted, with no filter left to catch it.
Treat the address as a password
Anyone holding it can put a message in your list. It travels in the To: header of everything sent to it, so a thread you shared with a colleague shared it too.
That is what Replace this address… is for. Replacing takes effect at once: the old address stops working immediately, and anything still sent to it is dropped in silence. If you had set up a forwarding rule, point it at the new address or its mail is lost.
What Pragma never does
- Nothing is bounced and nothing is answered. A message sent to an address nobody holds is counted and dropped. The receiving domain accepts anything, so a reply — even a refusal — would make Pragma amplify mail a stranger aimed at somebody else.
- Nobody else can read your address. Not even an administrator: somebody who could read a colleague's address could put messages in their inbox, and that is not an administrative power anyone asked for.
If nothing arrives
- Check the address, character for character, against the settings page. If it was replaced — by you, on any device — the old one is dead.
- Check the organization. A member of two has two addresses; mail to the other one lands in the other inbox.
- Check the plan. If the settings page says message sorting is not part of your subscription, forwarded mail is dropped rather than captured. See getting access.
- A burst is delayed, not lost. One address is read for at most sixty messages an hour; past that, delivery is deferred and retried, so a flood arrives late rather than never.